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Amerinet Member:$99
Non-Member:$130

  Audio  CE  Communicating with Diplomacy and Professionalism
Date:   10/18/2012Time:   1:15 PM EDT-2:15 PM EDTReputation and trust are the byproducts of professionalism. Communication is the driver of professionalism. In this era of increasing accountability, new communication and political skills are expected for healthcare professionals at all levels.
Objectives:

By the end of this program, you will:
  • Describe how communication and professionalism impact patient safety, quality, and organizational performance.
  • Identify the key behaviors in being a professional.
  • Relate how communicating with diplomacy and tact is the cornerstone of acting professionally.
  • Design a plan of action to "up your game" and the "game of your colleagues" to enhance trust and increase the reputation of your department or even institution.
Presenter:
William Marty Martin, PsyD, MPH, MA, MS
  Dr. Marty Martin is a sought after speaker and trainer for healthcare organizations across the U.S. and the world. His work has guided hospital departments, medical groups, and management teams in developing a strategic plan, addressing disruptive behavior, and managing conflict and burnout. Marty is the author of Taming Disruptive Behavior published by the American College of Physician Executives. As an author, his work has been featured in the USA Today, Washington Post, and Wall Street Journal. Unlike many speakers and trainers, Marty has worked on the front lines in healthcare as a licensed clinical health psychologist focusing on behavioral sleep medicine and health coaching as well as a upper level manager in organizations such as The Johns Hopkins Hospital. He currently serves on several hospital and health system boards where he is responsible for providing strategic guidance on integrating community benefit with population health.

William Marty Martin has disclosed no relevant, real or apparent personal or professional financial relationships.
Registrations are welcome and accepted up until the program’s scheduled date.
Requirements for Completion | CE Contact Hours | Disclaimer/Disclosures | Cancellation
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